𝐑𝐞𝐭𝐮𝐫𝐧 𝐀𝐧𝐝 𝐞𝐱𝐡𝐚𝐧𝐠𝐞 𝐩𝐨𝐥𝐢𝐜𝐲
Return And exhange policy
At [Chic Nexus], we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help with returns and exchanges.
1. Returns
You may return most items within [4days ] days of delivery.
To be eligible, items must be:
Unused and in the same condition as received
In the original packaging with all tags attached
Certain items are non-returnable, including:
Gift cards
Downloadable/digital products
Personal care items (for hygiene reasons)
2. Exchanges
If you need a different size, color, or replacement item, you may request an exchange within [4] days of delivery.
Exchanges are subject to product availability. If unavailable, we will issue a refund or store credit.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection.
If approved, refunds will be processed to your original payment method within [5] business days.
Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item).
4. Return Shipping
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
We recommend using a trackable shipping service. We are not responsible for items lost during return transit.
5. Damaged or Incorrect Items
If you received a damaged, defective, or wrong item, please contact us at [vintagevibemart@gmail.com] within [2days ] days so we can resolve the issue quickly.
6. How to Start a Return or Exchange
Contact our support team at [vibatgevibemart@gmail.com ] with your order number and reason for return.
We will provide you with return instructions.
Ship the item back to us as directed.
7. Contact Us
If you have any questions about our Return & Exchange Policy, reach out to us:
📧 Email: [vintagevibemart@gmail.com]
📍 Address: Sabzazr bund Road Lahore]
📞 Phone: [+923400408511]